iWan Co., Ltd. to Completely Revamp “iWan Cloud,” a Cloud-Based Electronic Medical Record System for Veterinary Clinics, on October 1

iWan Co., Ltd. (Sakai City, Osaka Prefecture; President and CEO: Yasuyuki Maki) will launch Version 2 of “iWan Cloud,” its cloud-based electronic medical record system for veterinary clinics, on October 1, 2026. The user interface has been completely redesigned to improve usability in day-to-day operations.

On the same day, the company will also launch “TELWan Server v3,” a new server version for “TELWan,” its CTI system that automatically displays pet owner information when an incoming call is received.

iWan Cloud Version 2

■Background

The company’s president has been involved in the development of electronic medical record systems for veterinary clinics since the 1990s, and this experience has served as the foundation for the company’s on-premises “iWan” system.

Launched on June 1, 2026, “iWan Cloud” builds on nearly 30 years of expertise gained in the field while offering cloud-based features such as appointment management, remote access, and automatic updates as standard.

Since its launch, we have continued to improve the system based on feedback from veterinary clinics that have implemented it. Version 2 reflects four months of feedback in its interface design. While the on-premises version was limited to one major update per year, the cloud-based system enables us to deliver significant improvements like these on a much shorter cycle.

■ Major Changes in iWan Cloud v2

1. Complete Redesign of the User Interface

We have revised the color scheme, spacing, and font sizes to create a modern, easy-to-read interface. The new design makes it easier to quickly grasp essential information during the limited time available for veterinary consultations.

Screen Design

2. Support for 10 Selectable Themes

Users can now choose from 10 different color themes for the interface. Because theme settings are saved individually for each logged-in user, veterinarians, veterinary nurses, and reception staff at the same clinic can each select the color scheme they find easiest to use.

Because users spend many hours looking at the system every day, we believe visual comfort is just as important as functionality.

3. Improved Usability

We have streamlined navigation, particularly on screens frequently used in day-to-day operations, reducing the number of steps required to complete common tasks.

Main Screens

4. Database Infrastructure Overhaul

We have also overhauled the database infrastructure that forms the foundation of the system in preparation for future feature expansions.

5. Existing Data Is Carried Over As-Is

Veterinary clinics currently using iWan Cloud will be automatically upgraded to Version 2 with no data migration required. The access URL will remain unchanged.

■About TELWan Server v3

“TELWan” is a CTI system that detects incoming phone calls and automatically displays information about pet owners and patients (animals) on terminals within the veterinary clinic. We have been providing the system to veterinary clinics for more than 10 years.

With v3, the server hardware has been changed from the Raspberry Pi 2 to the Radxa Zero 3E. The previous model has been discontinued and had become difficult to obtain, while the manufacturer of the new model has stated that it will continue supplying it through 2030. This enables us to maintain a long-term supply of replacement hardware for existing users.

The software has also been completely rewritten, with enhanced automatic recovery features designed for long-term, unattended operation.

TELWan Server v3 will be offered as a replacement for existing TELWan users and as an optional add-on for veterinary clinics implementing iWan Cloud.

■ Future Developments

Communication channels used to reach veterinary clinics are becoming increasingly fragmented across landlines, cloud PBX systems, social media, and online booking platforms.

We plan to integrate the call-handling technology developed through TELWan into iWan Cloud, with the goal of creating an environment in which multiple communication channels—including phone calls, appointments, and messages—can be centrally managed and linked to pet owner and patient information.

■Notice of Phone Number Change

Effective October 1, 2026, our phone number will change as follows.

New Phone Number: 072-343-9948

Effective Date: October 1, 2026

Please note that the old phone number (050-3120-5556) will be discontinued as of September 30, 2026.

■Company Overview

Company Name: iWan Co., Ltd.

Address: 229-1-302, Kami, Nishi-ku, Sakai City, Osaka Prefecture

Representative: Yasuyuki Maki, Representative Director

Established: January 5, 2018

Business Activities: Development and sales of management systems for veterinary clinics

URL: https://i-wan.jp/

Contact: info@i-wan.jp