Interwork Prepares for the End of Gmail’s “Bulk Inbox” Feature Launches LiveAgent Migration Support Campaign Sign up by September 30 for 20% off service fees for one year Plus, those who sign up by August 31 will receive an additional 11% off, for a total of 33% off service fees for one year

Interwork Co., Ltd. (Headquarters: Kita-Aoyama, Minato-ku, Tokyo; Representative Director: Takazumi Matsui) has launched a “Summer Campaign” for users of its customer service platform “LiveAgent” in Japan to help them prepare for the phased discontinuation of Gmail’s POP3 feature, “Check mail from other accounts.”

As the official Japanese distributor of LiveAgent (a product of Quality Unit), the company is offering a 33% discount for one year (12 months) or a 20% discount for one year (12 months) exclusively to customers who sign up during the campaign period, ensuring a smooth transition for those who have been consolidating multiple email addresses into Gmail.

In addition to distributing coupons, we will provide a free migration guide and Japanese-language support from our Japanese staff.

“LiveAgent” URL: https://www.liveagent.jp/

■ Background of the Campaign

Importing emails from custom domains or ISPs into Gmail to view them all in a single inbox—a practice used by many small and medium-sized businesses and sole proprietors—will no longer be possible due to changes in Google’s specifications.

・New sign-ups have already been suspended (effective Q2 2026). Currently, only existing configurations remain operational.

・Service for existing users will end completely in January 2027. After that, it will no longer be possible to consolidate multiple email accounts into Gmail.

・This applies not only to free Gmail but also to the paid Google Workspace. Migrating to Workspace will not resolve this issue.

・Thinking, “It’s still working, so I’m fine,” is the biggest pitfall. The preparation period is almost over, and overlooking quote requests, invoices, or failing to respond to inquiries will directly lead to lost business and a loss of credibility.

Diagram explaining what will happen when Gmail’s “Consolidated Inbox” feature ends

■ Campaign Details

This campaign supports your switch from Gmail to LiveAgent in three key areas: cost, process, and support.

* Distribution of a 20% off coupon valid for one year

If you sign up for a paid plan during the campaign period, entering the coupon code will give you a 20% discount on your service fees for one year (12 months). Start with a 30-day free trial (no credit card required), and once you’re satisfied, you can switch to the discounted rate.

・Coupon Code: LA-JP-20 (Valid for customers who start their subscription by September 30, 2026)

* Free Migration Guide

We provide a free migration manual complete with illustrated step-by-step instructions and a checklist. Even without specialized knowledge, you can complete the migration simply by following the steps. Basic setup takes about 30 minutes, and a full migration takes about 1–3 days. No DNS (MX record) changes are required, and you can continue using your existing email addresses.

* Japanese-Language Support from Japanese Staff

If you’re thinking, “This looks too complicated even with the manual,” please rest assured. Our Japanese staff will provide thorough support in Japanese, guiding you from setup through to the completion of the migration. Even first-time users can switch over with confidence and without any confusion.

■ Features of LiveAgent — Moving Beyond a “Replacement” to “Upward Compatibility”

LiveAgent is a customer service platform equipped with a “Universal Inbox” that consolidates multiple email addresses onto a single screen. It isn’t affected by changes to Google’s specifications, allowing you to carry over your existing “consolidated inbox” functionality in an even more convenient form.

・Consolidate multiple emails on a single screen: Centralize management of multiple company email addresses

・Automatically convert emails into tickets: Prevents missed or duplicate responses, and lets you see at a glance who is handling each inquiry

• Automatic sorting by department or rule and SLA management: Automatically routes inquiries to the appropriate representative

・Multi-channel support (email, chat, phone, and social media): Consolidate contact points to improve efficiency

・AI-assisted features: Automatically handle up to 75% of routine inquiries through auto-generated replies and chatbots (based on a user survey by Quality Unit)

　Please see our case studies for more details.

https://www.liveagent.jp/success-stories/

LiveAgent Screen Example:

Example of the LiveAgent email interface

Since POP3 reception is still active at this time, you can safely test the system while running it in parallel with your existing Gmail account. As parallel operation will no longer be possible after January 2027, we recommend migrating well in advance.

■ Campaign Overview & Pricing

Campaign Name: LiveAgent Summer Campaign

Eligibility: Small and medium-sized businesses and sole proprietors who consolidate multiple email accounts using Gmail’s “Check mail from other accounts (POP3)” feature

Discount Details: 33% OFF for 1 year (12 months) / Coupon Code: LA-JP-20

　　　　　　　　 (Eligibility Period: For those who begin their subscription by August 31, 2026)

　　　　　　　　 20% OFF for 1 year (12 months) / Coupon Code: LA-JP-20

　　　　　　　　 (Eligibility Period: For customers who begin their subscription by September 30, 2026)

　　　　　　　　 *The discount amount varies depending on the start date of your contract, but the coupon code remains the same.

Free Trial: 30 days (no credit card required)

<Pricing (excluding tax)>

Service Fee: Starting at $15 USD (approx. 2,400 yen) per agent per month (no initial or setup fees; cancel anytime)

*“Agent” refers to the staff member (account holder) who actually handles inquiries. Fees are charged only for the number of agents handling inquiries; there are no additional charges based on the number of incoming emails or inquiries.

*All prices shown are exclusive of tax. Detailed costs may vary depending on your specific requirements.

■ Future Developments

We are committed to contributing to the digital transformation (DX) of small and medium-sized enterprises by providing support for the implementation and migration to LiveAgent, enabling customers concerned about the discontinuation of Gmail’s POP3 reception feature to use this opportunity to upgrade their business processes from “email management” to “customer support management.” Based on customer feedback, we will continue to expand our Japanese-language support system and enhance our migration support resources.

■Related URL

Campaign Landing Page: https://support.liveagent.jp/special/campaign_gmail-pop3-end/

Product Page: https://www.liveagent.jp/

Explanatory Blog: https://www.liveagent.jp/blog/gmail-pop3-end/

■Company Overview

Company Name: Interwork Co., Ltd.

Representative: Takazumi Matsui, Representative Director

Address: 11th Floor, Aoyama Palacio Tower, 3-6-7 Kita-Aoyama, Minato-ku, Tokyo 107-0061

Established: October 1, 1990

URL: https://www.liveagent.jp/ / https://www.intwk.co.jp/

<Business Activities>

Our company focuses on the development and sales of AI solutions and business communication systems, providing outstanding software products from both Japan and overseas to the Japanese market.

・AI Solutions Business: Authorized distributor in Japan for Quality Unit products (LiveAgent) and products from its group company, AiMingle (FlowHunt)

・PDF-Related Solutions: Authorized distributor in Japan for products from IDR Solutions (UK) (BuildVu, JPedal, JDeli)

*LiveAgent is a product of Quality Unit.

*Other company names and product names mentioned herein are trademarks or registered trademarks of their respective companies.