Business Communication System with AI for Small and Medium Enterprises SmartWeb" to be Launched on November 5

Interwork Corporation. (Location: Minato-ku, Tokyo; CEO: Takazumi Matsui) has started offering "SmartWeb," a next-generation business communication system equipped with AI technology for small and medium-sized companies, on Wednesday, November 5, 2025. Integrating "LiveAgent," a ticket management system used by more than 40,000 companies worldwide, and the latest AI technology "FlowHunt," the system can be introduced from 20,000 yen per month. It centralizes not only customer service, but also communication with business partners, and achieves operational efficiency through 24/7/365 automated AI response.

SmartWeb" URL: https://www.smartweb.jp/

AI chatbot sample screen

Background

The rapid spread of ChatGPT and other generative AI after 2024 will fundamentally change the way business communication is conducted. Customers expect immediate responses 24 hours a day, and communication with business partners has diversified to include e-mail, inquiry forms, and SNS. Companies are faced with the need for a small number of people to handle not only customer relations, but also the increasing number of communications with suppliers, partners, distributors, and other stakeholders.

This is a challenge faced by many small and medium-sized enterprises (SMEs):

A growing manpower shortage in dealing with customers and business partners.

Scattered internal and external communication history makes it difficult to share information.

High initial cost, operation cost, and lack of expertise are barriers to introducing AI chatbots, although interest in introducing AI chatbots is high.

Opportunity loss due to response to inquiries during nighttime and holidays

SmartWeb integrates LiveAgent and FlowHunt, which have a proven track record worldwide, to solve these issues. SmartWeb offers a pricing structure that allows even small and medium-sized enterprises to easily introduce the service, and full support by Japanese staff.

Service Features

*AI Chatbot - 24/7 automated response

SmartWeb's AI chatbot is a flexible AI response system based on FlowHunt, a flow design tool. (Fig. (Figure: AI chatbot configuration)

It learns from its own website, FAQs, PDF manuals, video materials, etc. as a knowledge base, and uses the latest RAG (search augmentation generation) technology to generate accurate and natural answers to specialized questions from customers.

In addition, the system automatically responds to approximately 100 languages (configuration required), ensuring smooth support even outside of business hours.

The system automatically escalates questions that cannot be handled or when the user prefers a manned response to a chat room, and automatically switches to an inquiry form when the person in charge is offline. This provides a constant, uninterrupted support experience without keeping customers waiting. (Figure: Example of AI chatbot operation)

AI Chatbot Configuration

Example of AI Chatbot Operation

*AI automatic response generation - compatible with email, forms, and SNS

AI automatically analyzes the content of incoming emails, inquiry forms, and SNS messages, and generates optimal response suggestions from a knowledge base that has been trained in advance. The AI can respond to all types of inquiries from customers and business partners, and the person in charge can smoothly send high-quality replies by simply checking and fine-tuning the draft responses.

It can also handle long emails containing multiple questions, and the AI organizes the content and builds a draft response for each question.

It also automatically identifies spam and content unrelated to the business and does not generate a response, thereby reducing unnecessary responses and greatly improving the efficiency of the person in charge. (Figure: Sample of AI Email Auto-Response Generation)

Sample of AI e-mail auto-response generation

Centralized management by LiveAgent

LiveAgent manages inquiries from all channels such as e-mail, telephone, SNS (Facebook, Instagram, X, LINE, etc.), chat, AI chatbot, etc., on a single screen and records all history. Seamless escalation from AI chat to human staff is also possible.

Full support by Japanese staff

SmartWeb's Japanese staff provides comprehensive support from AI configuration to knowledge base building, initial setup, and operational support.

We will build the optimal environment for your company's requirements, including configuration of multiple systems such as LiveAgent and FlowHunt, and set up the system so that it is ready to use right from the start of use, even for companies without IT staff.

Even after implementation, we provide ongoing support for tuning, improvement proposals, and adjustment of AI response quality during operation.

Some preparations, such as the creation of FAQ content and the provision of internal documents, must be made by the customer.

Effectiveness of LiveAgent and FlowHunt

The following effects have been proven by companies that have implemented LiveAgent and FlowHunt, which are used by more than 40,000 companies around the world:

Reduced response time by up to 73% - instant response with AI chatbots

Up to 82% reduction in response time - Knowledge base for self-help

Improved first resolution rate (FCR) by up to 28% - Improved quality through centralized information management

Automated response in about 100 languages - AI trained in Japanese responds in multiple languages

Improved communication efficiency with suppliers - Centralized management of quotations, orders, delivery date confirmations, etc.

Actual results will vary depending on the size of the company, type of industry, and method of operation.

How to use the service

1. request a free consultation

　 Customers for introduction consultation: Please fill out the necessary information on the "Free Consultation" page on the website and apply. 2.

Hearing and proposal

　 We will listen to your issues and requests, and propose the optimal plan. 3.

3. initial setup and introduction support

　 Our staff will perform the setup of LiveAgent and FlowHunt.

4. start of operation

　 Operation can be started immediately after receiving instructions on how to use the system.

5. ongoing support

　 Ongoing support is provided for setting changes and function additions, as well as support for usage.

Service Overview

Service name: SmartWeb

Date of service launch: November 5, 2025 (Wednesday)

Target: Small and medium-sized enterprises, companies that want to improve efficiency in customer and business partner relations

Fee: ・AI chatbot only or AI automatic response creation only

　　　　　　 　Initial fee: 200,000 yen～ (tax not included), Monthly fee: 20,000 yen～ (tax not included)

　　　　　　 AI chatbot + AI automated response creation

　　　　　　 　Initial fee: 300,000 yen ~ (tax not included), Monthly fee: 30,000 yen ~ (tax not included)

How to apply: Apply for a free consultation through the website.

URL ： https://www.smartweb.jp/

Support Portal ： https://support.smartweb.jp/

YouTube video ： https://www.youtube.com/watch?v=frmB19r0k58

Future Development

Through SmartWeb, we will contribute to the promotion of DX and the streamlining of business communication among small and medium-sized enterprises (SMEs) in Japan. We will support comprehensive communication improvement, including not only customer service but also interaction with business partners, and based on customer feedback, we will continue to improve AI functions and develop new functions.

In FY2025, we plan to share best practices by industry and build a user community with the aim of expanding the number of companies that have adopted the system.

Company Profile

Company name: Interwork Corporation

Representative: Takazumi Matsui, Representative Director

Location: Aoyama Palacio Tower 11F, 3-6-7 Kita-Aoyama, Minato-ku, Tokyo 107-0061, Japan

Establishment : October 1, 1990

URL : https://www.smartweb.jp/

　　　　　　 https://www.intwk.co.jp/

<Business Description

We provide excellent software products from Japan and overseas to the Japanese market, focusing on the development and sales of AI solution business and business communication systems.

AI solution business and business communication systems

As an official distributor of LiveAgent and FlowHunt in Japan, which support customer service and business efficiency, we provide sales, implementation support, and support for Quality Unit's products.

PDF related solutions

As an authorized Japanese distributor of BuildVu (PDF to HTML converter), JPedal (PDF processing library), and JDeli (image processing library), Java software manufactured by IDR Solutions of the UK, we provide sales and technical support.

Remote support tool business

We sell, develop, and support NTRsupport, a safe and highly functional remote support tool.

LiveAgent and FlowHunt are products of Quality Unit.

BuildVu, JPedal, and JDeli are products of IDR Solutions.

ChatGPT and Claude are registered trademarks of their respective companies.

All other company and product names are trademarks or registered trademarks of their respective companies.