Anger Management Compendium" published on Aug. 2 to help prevent harassment Tokyo Metropolitan Government to Enact Nation's First "Kasuhara" Prevention Ordinance

　(Head Office: Ota-ku, Tokyo), Hisami Toda, President (HP: https://adot-com.co.jp/ ), has published "Anger Management Compendium" (Nikkei BP Nihon Keizai Shimbun Publishing) on August 2, 2024.

　Based on various consultation cases received on a daily basis, this book carefully explains how to resolve different levels of anger with actual examples.

Anger Management Compendium

　The Tokyo Metropolitan Government has set out to define kasuharasu (customer harassment) and to identify specific acts in order to enact the nation's first "Kasuharasu Prevention Ordinance.

　Kasuhara, also known as malicious complaints, is one type of harassment that has become a social problem along with power harassment and sexual harassment.

　In fact, the Japan Anger Management Association, of which the author is the president, has received an increasing number of inquiries from the service and hospitality industries, such as "I am troubled by customers and business partners making excessive demands and demanding apologies," as well as inquiries for corporate training.

What should I do if I receive a case of kasuhara?"

How can I distinguish between a legitimate complaint and a case of harassment?

Conversely, what should I do to communicate a complaint without it being misunderstood as harassment?"

　Anger management is a very effective method for resolving these concerns.

　It is likely to attract more and more attention in the future as we move toward the enactment of anti-kasu-harassment ordinances.

<Features of this book

　The author, Hisami Toda, has been a trainer and lecturer on "anger management" and "assertive communication" for 30 years, and has taught a total of 220,000 people.

How can I stop getting angry?

"I'm stressed out because I'm trying not to get angry..."

I have taught many people with specific examples that anger management is not about getting rid of anger, but about learning to deal with it.

　This book covers everything from anger toward others at work or in one's personal life to anger toward oneself, and it explains in detail with concrete examples of how to resolve it.

<How I came to write this book

　In today's age of diverse values and rapid change, people have more opportunities to feel stress, and an increasing number of people say they are becoming easily frustrated.

　Being able to deal with feelings of anger is a key to living one's life better.

　In our trainings and lectures, we have received many comments from people who say that being able to manage anger has really made their lives easier.

　We have compiled a collection of the book "The Complete Guide to Handling Anger," published in July 2021, in the hope that through this book, more people will be able to deal with anger better.

Author's Profile.

Kumi Toda, Representative Director of Adot Communication Co.

Director, Japan Anger Management Association

After graduating from Rikkyo University with a degree in Literature, Ms. Toda worked in sales at Hattori Seiko Corporation (now Seiko Group Corporation) and later as a secretary to the president of a company in the music industry before founding Adot Communication Inc. in 2008.

As a training instructor, he has worked as a trainer and lecturer for private companies and public offices, and has appeared on stage more than 4,000 times and taught 250,000 people. His major publications include "Anger Management," "Assertive Communication," and "Active Listening" (Nikkei Bunko), "The Complete Guide to Handling Anger" (Nikkei Publishing), "Working Woman's Dignity" (Mainichi Newspaper Publishing), "Anger Management: How to Communicate Without Getting Angry" (Kanki Publishing), and "Prescription for People Who Get Angry Afterwards Prescription for People Who Get Angry Later" (Shinsei Shuppansha), "100 Habits of Not Getting Angry" (WAVE Publishing), and many others.

Author: Kumi Toda

Book information

Title: "Anger Management Compendium

Author ： Hisami Toda Kumi

Price ： 1,100 yen (tax included)

Release Date : August 2, 2024

Publisher ： Nikkei Business Publications, Inc.

Number of pages ： 416 pages

Sales site : https://www.amazon.co.jp/dp/429612059X

Table of Contents

Chapter1 Let's know the mechanism of anger.

What is anger?

What are the characteristics of anger?

Is it wrong to be angry?　etc.

Chapter2 Practice to calm down small anger.

Change your anger into "please

Let the other person's words and actions go.

Make a "request" instead of a "scolding", etc.

Chapter3: A little technique can be useful Intermediate level

First, wait for 6 seconds

Stop comparing yourself to the other person

Clearly define the line between "OK" and "NG", etc.

Chapter4: Responding to severe situations as a team Advanced

Stop expecting too much from others

Don't keep things to yourself, consult with others.

Create a follow-up system in anticipation of mistakes, etc.

Chapter5 How to handle frustration with yourself

Loosen your "ideal" attitude toward yourself.

Leave the situation so as not to be affected by negative feelings.

Let go of the idea that apologizing = defeat, etc.