Lack, companies can safely use the generated AI analysis platform Provides Services to Enable Businesses to Securely Leverage Generated AI Analytics Platforms

LAC Corporation (Headquarters: Chiyoda-ku, Tokyo; President & CEO: Itsuro Nishimoto; hereafter "LAC") launched a new service, "Support Service for Introducing Generative AI for In-House Use," on December 12, 2023 (Tuesday) to enable safe use of Generative AI technology, which is attracting attention as a means of improving operational efficiency. Since the service does not transmit data from within the organization to the outside, users can maximize the use of Generative AI while ensuring security.

Generation AI Support Service for Introducing In-house Use of Generation AI

https://www.lac.co.jp/system/ai.html

Generative AI, centered on "ChatGPT" provided by OpenAI of the U.S., has been attracting attention for its ability to learn from a vast amount of information on the Internet and provide natural-looking sentences that seem to have been written by a person, while satisfying the user's requirements. It is also expected that generative AI can be used for various tasks such as summarizing documents, drafting email messages to customers, and analyzing data, thereby improving work efficiency. However, there are some information security issues with generative AI, such as the fact that user-input information is sent to the generative AI service provider via the Internet, and thus becomes new data to be learned.

There is a risk that important information, such as customer or transaction data, could be inadvertently entered into a generative AI service, resulting in the display of the company's confidential information in texts provided to an unspecified number of generative AI users. LAC provides a service to support the introduction of in-house use of Generated AI, which eliminates this risk and maximizes the advantages of Generated AI. LAC's support service for introducing Generative AI into the company uses Azure OpenAI Service, a service that enables the use of AI in Microsoft Azure, a cloud service provided by Microsoft Corporation, to provide a secure environment that enables the use of ChatGPT only in a private environment within the organization. The service supports the introduction of a secure information analysis platform that enables the use of ChatGPT.

This service enables employees to utilize generative AI for various tasks, such as utilizing vast amounts of data and proposing free and open-ended plans. By utilizing data accumulated within the company and generating sentences as the result of analysis, it is expected to improve service quality and develop new services. In addition, since in-house data remains in a private environment, the information security issues that are a concern with Generated AI are also resolved.

Screen image of the Generated AI in-house use introduction support service

Projected benefits of the introduction of the Generated AI in-house use introduction support service

In-house chatbot saves business time

By registering internal documents to this service, it is possible to introduce FAQs that can answer questions unique to the company. Employees will be able to obtain information they want to know regardless of time and location, saving time and effort. The information can be checked for authenticity by providing the reference source as well.

Efficient use of knowledge among internal teams

By registering necessary information among teams, all team members can access the same information. When new information arises, it can be shared with the entire team without delay, facilitating decision-making and operations. Because questions can be asked in a natural language interactive format, even new team members can access information efficiently and without hesitation.

Reduced time for writing and document preparation

ChatGPT can generate documents using proposal and email templates. By skillfully using prompts (instructions to the AI), you can specify the conditions of the text to be generated and the words to be included. Since the generated documents are stored in the company's private system environment, there is no need to worry about information leaks, and business can proceed with peace of mind.

On November 27, The Bank of Yokohama and The Bank of East Japan announced "Gyouchi ChatGPT," an information analysis platform exclusively for employees. LAC supported the construction of the platform through the provision of its Generated AI In-house Application Implementation Support Service. In addition to the general functions of ChatGPT, the initial version is equipped with a function that can respond to inquiries about various regulations, manuals, and other information within the bank. Both banks have accumulated a vast amount of information, which they intend to utilize through in-house ChatGPT to develop new services and improve the quality of existing services.

LAC will continue to support the use of generative AI technology by companies and organizations and contribute to the creation of new value.

■About LAC Corporation

https://www.lac.co.jp/

Lack provides services to solve a variety of social and business challenges with its extensive experience in cyber security and system integration and the latest technologies. Since its inception, the company has been involved in the development of fundamental systems that support Japanese society, including financial and manufacturing industries. In recent years, it has also been involved in the latest IT services suited to the DX era, such as AI, cloud computing, and telework. Since launching Japan's first information security service in 1995, we have been at the forefront of the latest cyber-attack countermeasures and incident response, including JSOC, one of the largest security monitoring centers in Japan, Cyber Emergency Center, vulnerability assessment, penetration testing, and IoT security. LAC is a leading company in the information security field.

LAC and LAC are registered trademarks or trademarks of LAC Corporation in Japan and other countries.

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All information is current at the time of publication and is subject to change without notice. Information is subject to change without notice.